Terms & Conditions
What I Expect From YOU
Communication
To notify me if you have any queries about our process or any prescribed workouts/exercises – I'm here to help.
To inform me of any changes to your physical or mental health so that I can better serve you, making adjustments when needed.
Conduct
To be on time for any scheduled sessions.
To ideally leave your phone in your locker so your attention is where it needs to be.
Payment Terms
I offer four ways to pay for sessions. Please see below for the terms that apply to your chosen option. Invoices are payable on receipt.
Monthly & Quarterly Subscriptions
• Billed automatically via Stripe on a recurring basis.
• You are responsible for ensuring sufficient funds/valid card details are available for each billing date.
• To notify me 30 days before you wish to end your subscription (refunds may be considered on a case-by-case basis at my discretion).
Annual
• Paid upfront via invoice (not billed automatically).
• As with subscriptions, refunds on annual payments may be considered on a case-by-case basis at my discretion.
Block Payments
• Paid upfront as a one-off payment; not a recurring subscription.
• Sessions must be used within 6 months of purchase. Unused sessions after this point will be forfeited.
Single Sessions
• Your first session is paid in advance by bank transfer.
• Later single sessions are invoiced and payable on receipt.
Price Changes
• I'll give at least 30 days' written notice of any change to subscription prices.
Cancellations
• To notify me at least 24hrs before a scheduled session if you cannot make it & need to re-schedule. No refunds/reschedules will be offered for late cancellations or no shows. I will still incur booking fees, and I need time to fill vacant slots.
• This cancellation policy applies to all appointments, regardless of which payment option you're on
(Monthly, Quarterly, Annual, Blocks, or Single Session).
Ending or Changing a Monthly/Quarterly Subscription
• To notify me 30 days before your current subscription is due to end if you wish to discontinue your journey with me (refunds may be considered on a case-by-case basis at my discretion).
• This clause applies to Monthly and Quarterly subscriptions only – see Payment Terms above for Annual and Block Payment terms.
What You Can Expect From Me
• To respond to any messages within 24hrs (Monday–Friday).
• To keep your home programmes up to date, if you have one.
• To be on time for any scheduled sessions.
• To hold your allocated slot for you each week (subscriptions only).
Holidays / Absences
• Please give as much notice as possible on impending days or weeks when you will be away, so that I can plan accordingly.
• If you're going to be away for 3 weeks or more & are realistically unable to continue in any of the ways outlined below, there may be the option to freeze the programme for up to 2 months per calendar year. Your slot(s) cannot be reserved at this point.
• Fees have been calculated over a 48-week year, allowing for 4 weeks of absence over the year. In any case, absences will be met with the following options:
When you are away:
• Make up session(s) the week before/after you go (subject to availability)
• Virtual session(s) whilst away
• Travel programming to follow remotely
• Joint memberships – your partner may use your session if arranged in advance
When your I am away:
• Make up session(s) before/after I go (when possible)
• Substitute coach (when appropriate)
• Home programming
• Online coaching will operate a reduced service if I am on holiday
Liability Disclaimer
By signing up for training with Rehab PT, you confirm that:
• You take part in sessions at your own risk and have disclosed all relevant medical information.
• Rehab PT is not liable for injuries unless caused by professional negligence.
• It is your responsibility to follow guidance and safety instructions provided.
By signing up to any of the above payment options, you agree to adhere to these terms and conditions.